Working template: Ecommerce fraud prevention: run manual reviews without losing good orders

Ecommerce fraud prevention: run manual reviews without losing good orders

Editorial working template
https://www.ecommerce.spot/en/guides/ecommerce-fraud-prevention-manual-review
Reviewed: 2026-10-29

Record your own rules and retain the expected result, actual evidence and accountable approval for each case. This editorial brief is not a promise of any provider’s functionality.

Project / owners / date:
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A fraud score is only one input to an operating decision. Your store also needs to hold the right activity, assign a reviewer and return a clear outcome to payments and fulfillment. Evaluate those controls alongside the delay and friction faced by legitimate customers. A review process that nobody owns can fail even when the detection tool raises the right flag.

1. Problem and coverage
Which fraud problem and payment/order types are actually assessed?
Your inputs / decision:
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Evidence / owner / unresolved issue:
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2. Effective hold
Which action is stopped, and what happens if processing has already begun?
Your inputs / decision:
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Evidence / owner / unresolved issue:
________________________________________

3. Review path
What information is sufficient, who decides and who covers out of hours?
Your inputs / decision:
________________________________________
Evidence / owner / unresolved issue:
________________________________________

4. Follow-up operations
Which decision triggers capture, void, refund or fulfillment release?
Your inputs / decision:
________________________________________
Evidence / owner / unresolved issue:
________________________________________

5. Measurement
Define the population, observation period, denominators, unresolved cases and confirmed outcomes.
Your inputs / decision:
________________________________________
Evidence / owner / unresolved issue:
________________________________________

6. Change and acceptance
Record rule version, test case, evidence, side effects and approval owner.
Your inputs / decision:
________________________________________
Evidence / owner / unresolved issue:
________________________________________

Acceptance checklist
[ ] Risk indicators and confirmed abuse remain distinct.
[ ] Coverage and exclusions are known by payment and order type.
[ ] Payment, review and the effective fulfillment hold are tested together.
[ ] Ownership, cover and review deadlines are assigned.
[ ] Approval, capture, cancellation and refund have clear outcomes.
[ ] False alarms, unresolved cases and delayed evidence are evaluated separately.
[ ] Rule changes and simulated exceptions have passed controlled acceptance.

Article references
Shopify: reviewing orders with fraud analysis: https://help.shopify.com/en/manual/fulfillment/managing-orders/protecting-orders/fraud-analysis
Stripe: review payments: https://docs.stripe.com/radar/transaction-reviews
Stripe: review uncaptured payments: https://docs.stripe.com/radar/reviews/auth-and-capture
Stripe: fraud prevention rules: https://docs.stripe.com/radar/rules
Shopify: fraud reports: https://help.shopify.com/en/manual/reports-and-analytics/shopify-reports/report-types/default-reports/fraud-reports