Partner spotlight · Customer service & returns

Tidio.

Tidio combines live chat, a helpdesk and Lyro AI Agent.

The company

Meet Tidio.

Tidio combines live chat, a helpdesk and Lyro AI Agent. Its service interface centralises requests and supports topic classification, ticket routing and analytics.

Reporting: Tidio Analytics is provided; custom dashboards are described for Plus or Premium.
AI agent: Lyro AI Agent is listed as a separate product component.
Published company address: San Francisco (US)
Published company address: Szczecin (PL)

Where and how can you work together?

Company locations: Not specified
Markets served: Not specified
Working languages: Not specified

The profile language is for presentation. It does not confirm a working language or market coverage. Please ask the provider about information that is not specified.

Expertise at a glance

How Tidio can help.

03 service areas

Live chat

Support website visitors through chat and use macros, video calls or order context.

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Central inbox

Organise and assign forms, emails, chats and social direct messages together.

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Classification and routing

Identify topics, prioritise urgent requests and distribute tickets through filters or routing.

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Transparent research

Sources and research date

Editorial research, not confirmed by the provider. Researched on: 16 October 2026. Information comes from the provider’s official website. There is no declared commercial relationship with ecommerce.spot.

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